Shipping policy

At PALESFREE, we want you to feel confident from the moment you place your order until it arrives at your doorstep. Here’s a clear overview of how shipping works for our US customers.

Shipping Locations & Costs

We’re pleased to offer free shipping on all orders within the United States. We currently do not offer shipping internationally

Processing Time (1–4 Business Days)

Once your order is placed, our team begins preparing it as quickly as possible. During processing, we:

Confirm your order details
Perform quality inspections
Carefully pack your items for safe transit

Orders are processed Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time (2–4 Weeks)

After dispatch, your order travels through our international delivery network before reaching your local delivery partner for final delivery.

Estimated delivery timeframe: 2–4 weeks (processing + shipping). Delivery times may vary depending on location, seasonal volume, customs processing, or unexpected carrier delays.

Order Tracking

You’ll receive a shipping confirmation email once your order is on the way. This email includes your tracking number and a link to track your shipment in real time.

Tracking can also be checked via our Order Tracking page.

Tracking updates may take 24–48 hours after dispatch to appear.

Delivery Notes & Expectations

Orders may arrive in separate shipments if they contain multiple items.
Delivery times can vary due to location, seasonal volume, customs, or carrier delays.
International shipments may occasionally experience customs-related delays.
If your order is marked as delivered but hasn’t arrived, please check with household members or neighbors first. If it’s still missing, contact us immediately for assistance.